Privacy Policy

1. Who We Are

This Privacy Policy describes how Paradigm Wave LLC, doing business as ParaWav AI ("ParaWav AI," "we," "us," or "our"), collects, uses, and discloses information about clients and visitors. Our principal place of business is 1752 E Lugonia Ave, Redlands, CA 92374.

2. Information We Collect

We collect the following categories of information:

• Contact information: name, business name, email address, phone number.
• Billing information: billing address, invoice history, payment status. We do NOT collect, store, or process credit card numbers, bank account numbers, Social Security numbers, or other sensitive financial details — these are handled directly by our payment processor (Affirm).
• Transaction metadata: invoice line items, amounts, dates, payment confirmations, and identifiers returned by Affirm after a successful loan application.
• Communications: emails, messages, and other correspondence between you and ParaWav AI.
• Marketing preferences: whether you consented to receive promotional email or text messages, when and where that consent was provided, and the disclosure presented to you.
• Usage data: if you visit our web properties, we may collect pages viewed, referring site, browser and device type, approximate country, campaign identifiers, and similar technical data. Our first-party page counter uses IP address and browser information to create a daily rotating visitor hash but does not store the raw IP address or browser string.

3. How We Use Information

We use the information we collect to:

• Issue invoices and process payments;
• Deliver the Services you have engaged us to provide;
• Communicate with you about projects, billing, and account matters;
• Send promotional emails or text messages only when you have separately opted in to that channel;
• Comply with legal, tax, and accounting obligations, including record retention required by the Internal Revenue Service and state tax authorities;
• Detect, investigate, and prevent fraud or abuse;
• Improve our Services and operations.

4. Cookies, Analytics, and Marketing Tools

We use a consent manager to keep optional tools off until you make a choice. Your selection is stored in your browser with the date, policy version, and categories selected. Essential storage is used for security, forms, and remembering that choice.

The optional tools currently registered are:

• Analytics: ParaWav's first-party page and conversion counter and Vercel Web Analytics; Umami Analytics and Google Analytics 4 may also be used when configured. These tools measure visits, traffic sources, device class, site performance, and milestones such as call-to-action clicks, form starts, form submissions, calendar opens, and confirmed bookings. We do not send submitted form contents to these analytics tools.
• Marketing: Meta Pixel and Meta Conversions API on selected advertising funnels to measure visits, leads, and appointments, and LeadConnector/ReputationHub widgets to display third-party reviews on selected pages.

Marketing measurement may involve identifiers such as a campaign click ID, browser identifier, contact details you submit, IP address, and browser information. Server-side Meta conversion events are sent only when marketing consent is active.

We do not currently use a visitor-identification service that attempts to associate an otherwise anonymous visit with a person or company. Before enabling one, we will name the provider here, describe the data and retention period, and place it behind the marketing preference.

You may change or withdraw your selection at any time using the Cookie settings link in the site footer. We also treat a recognized Global Privacy Control signal as a request to keep marketing tools off.

5. Payment Processing via Affirm

When you elect to pay an invoice using Affirm, you are redirected to an Affirm-hosted experience to complete the loan application. Affirm collects and processes your financial information directly under Affirm's own privacy policy and lending disclosures. ParaWav AI receives only a transaction identifier and confirmation of payment status — we never see your full bank account number, full credit card number, Social Security number, date of birth, or income information.

6. Disclosure of Information

We do not sell personal information for money. Certain advertising disclosures may be considered "sharing" for cross-context behavioral advertising under California law. We use those tools only after marketing consent, and a recognized Global Privacy Control signal keeps them off. We may also disclose information to:

• Service providers: Affirm (payment processing), email and SMS providers, cloud hosting and database providers, and analytics, advertising, review-widget, and accounting providers, each subject to applicable contractual restrictions.
• Legal compliance: when required to comply with law, court order, or government investigation.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

7. Mobile Messaging and Email Marketing

If you separately opt in, ParaWav AI may send occasional promotional offers, appointment updates, and conversational text messages. Message frequency may vary. Standard message and data rates may apply. Reply STOP to any text to opt out or HELP for help. Consent is not a condition of purchasing services. You may unsubscribe from promotional email using the link in the message or by contacting us.

We do not sell, rent, share, or transfer mobile numbers, mobile opt-in information, or text-message consent to third parties or affiliates for their promotional or marketing purposes. We may use service providers solely to deliver messages on our behalf, and those providers may not use your information for their own marketing.

8. Data Retention

We retain invoice, payment, and tax records for a minimum of seven (7) years to comply with IRS and state tax requirements. Other personal information is retained only as long as necessary for the purposes described in this Policy or as required by law.

9. Security

We use industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit (TLS), access controls, and audit logging. No system is perfectly secure; we cannot guarantee absolute security.

10. Your Rights (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, gives you the right to:

• Know what personal information we collect and how we use it;
• Request access to or deletion of your personal information, subject to legal record-retention requirements;
• Correct inaccurate personal information we hold about you;
• Opt out of the "sale" or "sharing" of personal information — note that we do not sell personal information;
• Be free from discrimination for exercising these rights.

To exercise these rights, email admin@parawavai.com. We will verify your identity before fulfilling the request.

11. Children

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. Material changes will be communicated through our website or by direct notice.

13. Contact